MONTSAND | Women's Ready to Wear | Official Website

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Can I return or exchange my order and how to do it?
For orders which have not been shipped yet. We accept to change only 1 time for you free of charge. Contact us at customercare@montsand.com
For orders which have already been shipped or delivered.
Sale off items are non-refundable as well as non-exchangeable.

Return: We accept returns within 14 days of delivery for a refund. Returns need to be shipped at your own cost. Contact us at customercare@montsand.com

Please allow 30 working days from the date of receipt for returns to be inspected and processed. Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment.

Items must be in their original condition that have not been worn, altered, or washed, without make-up marks and with all tags attached. Where provided, belts and any packaging such as dust bags must also be returned. In the interests of health and hygiene, swimwear return will not be accepted.

We would recommend wrapping the order securely and lightly using a tracked service with your local post office. You can return the order without the original box which will lower the costs significantly. We recommend that you obtain proof of posting or insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. 

Exchange: We accept exchanging within 14 days of delivery for an alternative size or even another style. Contact us at customercare@montsand.com; We suggest that you place a new order simultaneously with returning order that you want to exchange for a refund. This is the fastest way. Either you can return your order and wait for its arrival to our warehouse, refund processed and then place a new order. 

Please allow 30 working days from the date of receipt your returns to be inspected and processed. Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment.

Defective: For order which has defect items: there are a few steps you need to do within 14 days after the date of receiving your order:
Inform us about the situation with photo and picture of the defect at customercare@montsand.com

Prepare items which you would like to send back, DHL courier will contact you to pick it up (please let us know the pick up address)
We will issue a refund or an exchange for you. 

Cancellation: We are happy to cancel any orders before they get processed with our warehouse. However, once they get handled to the courier, we are unable to guarantee cancellations, please contact our Customer Care team at customercare@montsand.coml; When successfully canceled, a refund for the full order value will be credited back to your original payment method. It might take up to 30 working days depending on your Credit/Debit Card issuer.

If you choose to refuse your shipments, you will be responsible for any duties, taxes, and/or customs charges that are incurred on the package, and the cost of returning the package to our warehouse. This amount will be deducted from your merchandise refund.
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