Payment

  • What payment methods do you accept?

What payment methods do you accept?

We accept the following:

  • Apple Pay
  • MasterCard
  • Visa
  • American Express
  • JCB
  • UnionPay
  • PayPal

Ordering & delivery

  • What country do you ship to?
  • How long does it take to deliver?
  • How much is the shipping?
  • Do I need to pay taxes?
  • What if I refuse the shipment?

What country do you ship to?

Enjoy our global shipping services, delivering to a wide array of destinations. We rely on DHL Express to ensure your package arrives quickly and safely.

How long does it take to deliver?

It depends on your region usually takes 4 - 10 days for instock items.

If your order includes both in-stock and pre-order items, we typically ship the full order together once all items are available. However, if you would prefer to receive the in-stock items first and have the pre-order items shipped separately once they're ready.

How much is the shipping?

We offer free world wide shipping via DHL express. Sales items are final sale and excluded from free shipping

In April 2024, Montsand decided to participate in DHL's "GOGREEN PLUS" service. This program allows customers to reduce the carbon emissions associated with their orders by using sustainable aviation fuel (SAF) supplied by DHL.

Montsand takes pride in being one of the pioneering fashion brands in environmental protection. It is our desire to mitigate the negative impact of emissions on our customers and our planet.

OUR PLANET - OUR RESPONSIBILITY

 

Do I need to pay taxes?

ALL INTERNATIONAL ORDERS MAY BE SUBJECT TO IMPORT DUTIES AND TAXES ONCE A SHIPMENT REACHES YOUR COUNTRY. Additional customs clearance charges must be paid by you; we have no control over these charges and cannot predict what they might be charges. Please contact your local customs office to request details of these.

What if I refuse the shipment?

If you choose to refuse your shipments, you will be responsible for any duties, taxes, and/or customs charges that are incurred on the package, and the cost of returning the package to our warehouse. This amount will be deducted from your merchandise refund.

Return & Exchange

  • Details below

Details below

 We accept returns and exchanges under the following conditions: Returns or exchanges must be made within:
 

- RTW (Ready-to-Wear): 14 days from the date of receipt.

- Runway: 7 days from the date of receipt.

 

   To ensure a smooth return or exchange process, we recommend recording the unboxing of the product in case any issues arise. We also suggest trying on all purchased items immediately upon receipt to allow enough time for returns, if necessary. You can submit your return request via here. Once the return form is completed, our Customer Care team will review your request. If your order qualifies according to our "Return and Exchange Policy," we will send a confirmation email along with the return label within 2-3 business days. Please note that return shipping costs will be deducted from your refund amount.
 
 
Exchange:

1. Unshipped Orders: If your order has not yet shipped, please contact our Customer Service team to modify your order. (This policy does not apply to discounted items.)

2. Shipped Orders: If your order has already been dispatched, please contact our Customer Service after receiving the items.

If you need the order urgently, we recommend placing a new order simultaneously while waiting for the return of the previous order. We will process your refund once the returned item reaches our warehouse.
 
 
Return:
 
1. Discounted items are non-returnable.
 
2. To initiate a return, please submit your return request via here, our Customer Care team will review your request. If your order meets the return conditition according to our "Return and Exchange Policy'', we will send a confirmation email along with the return label. The estimated return shipping cost will be provided with the label, and we will notify you of the exact cost once the item is received. This cost will be deducted from your refund amount.
 
3. Return Label Validity: Please note that the return label is only valid for 5 days. We kindly ask you to follow the return instructions provided in the email with the attached return label and ship the item back within this period. Returns will only be accepted if the following conditions are met:

- Items must be in their original condition, unworn, unaltered, unwashed, without makeup marks, and with all tags attached.

- Items must not have been used in photography shoots, Instagram posts, online, commercially, or for personal gain.

- All packaging shipped with your order must be returned.

- All purchases on underwear, tights, socks and lace leggings are final sale. We will not accept returns on these items for hygiene reasons.

 
4. Once we have received and inspected the returned items, we will process your refund. This process typically takes 10-15 business days from the date we receive the returned items and may take up to 30 business days depending on your card issuer. If you have not received your refund after 30 business days, please contact us for an update on your refund status. Refunds will be issued based on the original purchase price, excluding any original shipping charges (if applicable) and return shipping costs, back to the original method of payment.
 
 
Defective:
 
Montsand takes full responsibility for the quality of our products and services. If you receive a defective or faulty item, we are happy to offer you a free return and full refund. Please follow the steps below, and we will assist you promptly:
 
1. Contact us via here within 3 days of receiving the item, providing photos of the defects and a video of the unboxing process. We will offer a free return and full refund for defective items.
 
2. Ensure that the item is kept in its original packaging, including all accessories, documentation, manuals, labels, tags, and the purchase invoice.
 
 
Cancellation:
 
1. To cancel your order:
a. If the order has not been shipped, please contact our Customer service and we will assist you in canceling your order and issuing a full refund.
b. If the order has already been shipped, we will not be able to assist you in canceling the order.
 
2. If you choose to refuse your shipments, you will be responsible for any duties, taxes, and/or customs charges that are incurred on the package, and the cost of returning the package to our warehouse. This amount will be deducted from your merchandise refund and be subject to a 30 day return processing time.

Fitting

  • Size Chart

Size Chart

SIZE GUIDE

 
 FR US UK
XS
34
 2 6
S
36
 4 8
M 38 6 10
L
40
8
  12
 XL
42
10
  14
  XXL
44
12
  16
         3XL
       46
       14
         18
         4XL
       48
       16
         20

 

BODY MEASUREMENT

  Cm/Inch  Bust Waist Hip
XS 81/31" 63/25" 89/35"
S 84/33" 66/26" 92/36"
M 89/35" 71/28" 97/38"
L  94/37"   76/30"   102/40"
 XL  99/39"  81/32"  107/42"
 XXL 104/41" 86/34"  112/44"
 3XL 109/43" 91/36"  117/46"
 4XL 114/45" 96/38"  122/48"

Products fit the average high of 165cm.