FAQ

For orders which have already been shipped or delivered.

Return: We accept returns within 14 days of delivery for a refund. Please allow 30 working days from the date of receipt for returns to be inspected and processed. Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment.

• Items must be in their original condition that have not been worn, altered, or washed, without make-up marks and with all tags attached. Where provided, belts and any packaging such as dust bags must also be returned. In the interests of health and hygiene, swimwear return will not be accepted.
• Returns need to be shipped at your own cost. We would recommend wrapping the order securely and lightly using a tracked service with your local post office. You can return the order without the original box which will lower the costs significantly. We recommend that you obtain proof of posting or insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. 
• Returns please mark clearly "VIETNAM - WOMAN CLOTHING" as a description of contents on all paperwork provided by your chosen courier. If this indication is not clearly stated, custom duty charges may be applied and the amount will be deducted from your merchandise refund. Use your original ORDER NUMBER as reference on your return shipping label and invoice.

Exchange: We accept exchanging within 14 days of delivery for an alternative size or even another style. Submit your request via live chat button or email us at customercare@montsand.com; We suggest that you place a new order simultaneously with returning order that you want to exchange for a refund. This is the fastest way. Either you can return your order and wait for its arrival to our warehouse, refund processed and then place a new order. Please allow 30 working days from the date of receipt your returns to be inspected and processed. Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment.

• Inform us about the situation with photo and picture of the defect via customercare@montsand.com or live chat at montsand.com
• Prepare items which you would like to send back, DHL courier will contact you to pick it up (please let us know the pick up address)
• We will send you a gift card which has the value of all item you send back + a free shipping code which can be use to place order at montsand.com; Please place new order with item that you want to exchange at your comfort or you can save it for future purchase (e.g Montsand next collection).
• After receiving the return, we will continue to process your following order which was paid by using the gift card.