FAQ

We accept the following:

• Apple Pay
• MasterCard
• Visa
• American Express
• JCB
• UnionPay
• PayPal

1. We are happy to cancel any orders before they get processed with our warehouse, please contact us at customercare@montsand.com; However, once they get handled to the courier, we are unable to guarantee cancellations. When successfully canceled, a refund for the full order value will be credited back to your original payment method. It might take up to 30 working days depend on your Credit/Debit Card issuer.
2. Sale off items are non-refundable as well as non-exchangeable.

1. For orders which have not been shipped yet. We accept to change only 1 time for you free of charge. To make changes to your order, contact us at customercare@montsand.com

2. For orders which have already been shipped or delivered.

   Return: We accept returns within 14 days of delivery. To request a return or exchange, please contact us at customercare@montsand.com for detailed instructions. If you fail to follow the provided instructions causing the undelivered return, the refund process might not be processed or there will be a deduction on the refund if any surchage (taxes or fees) arised. Refund takes up to 30 working days from the date of receipt of returns to be inspected and processed. Refunds will be issued on the cost at purchase price, excluding original shipping charges and taxes and duties you have paid, back to the original method of payment.

   • Items must be in their original condition that have not been worn, altered, or washed, without make-up marks and with all tags attached. Where provided, belts and any packaging such as dust bags must also be returned. In the interests of health and hygiene, swimwear return will not be accepted.
   • Returns need to be shipped at your own cost. We would recommend wrapping the order securely and lightly using a tracked service with your local post office. You can return the order without the original box which will lower the costs significantly. We recommend that you obtain proof of posting or insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. 
   • Returns please mark clearly "VIETNAM - WOMAN CLOTHING" as a description of contents on all paperwork provided by your chosen courier. If this indication is not clearly stated, custom duty charges may be applied and the amount will be deducted from your merchandise refund. Use your original ORDER NUMBER as reference on your return shipping label and invoice.

   Exchange: We accept exchanging within 14 days of delivery for an alternative size or even another style. Contact us at customercare@montsand.com; We suggest that you place a new order simultaneously with returning order that you want to exchange for a refund. This is the fastest way. Either you can return your order and wait for its arrival to our warehouse, refund processed and then place a new order. Please allow 30 working days from the date of receipt your returns to be inspected and processed. Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment.

    

3. For order which has defect items: there are a few steps you need to do within 14 days after the date of receiving your order:
   • Inform us about the situation with photo and picture of the defect at customercare@montsand.com
   • Prepare items which you would like to send back, DHL courier will contact you to pick it up (please let us know the pick up address)
   • We will send you a gift card which has the value of all item you send back to place order at montsand.com after we have received your return shipment
   • Please place new order with item that you want to exchange at your comfort or you can save it for future purchase (e.g Montsand next collection).

SIZE GUIDE

BODY MEASUREMENT

Products fit the average high of 165cm.